Shipping Policy

Customer has to bear the shipping & handling charges plus any duty as applicable at the destination.

Custom Clearance: All shipments of jewellery from India need to be cleared by the Indian Customs office. Products along with their complete documentation are field with the authorized officer of the Indian Custom office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in open/ Tampered condition. You will find the package sealed with a label Opened for customs.


Shipping Partner: Our domestic logistic partner is________________________. Our international logistic partner is _______________.

NOTE: In case of international order, customer has to pay the shipping charges at the time of placing the order. Also, Custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery, Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.


TRACK ORDER

All registered customers have the option to track their orders by clicking on Track Order


TIME TO DELIVER

The time taken for delivery tends to vary according to the destination; however, we make our best effort to ensure that the order is delivered on time.


Delivery Time for International Orders

The product is delivered within 30-45 working days outside Italy from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification.


PLEASE NOTE: Recipient needs to produce passport or driving license for receiving the delivery.

For any customer assistance, you can write to Sales@eurogemssrl.com

Transit Insurance: All goods will be fully insured by Euro Gems Company until they reach you, so your purchase is 100% safe.

Only transit insurance shall be provided by Eurogemssrl.com and it shall be valid only upto the time of acceptance of delivery.


PACKAGING

Every jewellery package from us arrives at your doorstep in adurable, tamper-proof packing. Whether it is a jewellery, gold coin or solitaire, your item is delivered to you in an exclusive Euro Gems box along with the relevant certificates.


SHIPPING & DELIVERY

All shipping charges and other local charges shall be borne by the customer Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed.

The recipient, upon signing the delivery receipt, acknowledges the receipt of the products in terms of order placed with the Company. The Company is not liable to the customer/recipient for any refund/replacement, under any circumstance, for any subsequent complaints whit respect to such deliveries.

If the recipient is not available at the time of delivery, the company/courier agent shall try and deliver the item thrice before returning the same to Eurogemssrl.com. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Guarantee for delivery made by the company is subject to terms and conditions of the courier company. Any inconsistency / errors in name or address will result in non delivery of the product.


CONFLICT FREE DIAMOND POLICY

Eurogemssrl.com recognizes the great harm caused by conflict diamond mining/ trading. Eurogemssrl.com will not purchase, sell, contact subscribers, customers or suppliers who purchase or trade in diamonds which were used to fund conflict or traded in any way in violation of any United Nations resolution or the Kimberly Process.

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